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Please note: the questions below are samples only. If your question is not found in the list below, please try it anyway!

Sample Questions

I need to look for articles/books on [my topic].

I need to access the full text of this article.

• if the article is not available to you in full text online, we can check to see what other access options are available to you.

I need to access this book.

• if the book is not available at your own library, we can check to see what other access options are available to you.

I need to do a citation for this article/book/other source.

How do I check if a journal or article is peer-reviewed?

What's the difference between scholarly/academic and popular materials?

What's the difference between primary and secondary sources?

I need to renew a book / place a hold on a book / access a book in storage.

Can alumni or members of the public obtain library cards for this library?

Sample Questions for which we can provide limited assistance

I can't connect to the online databases.

• We can find instructions for logging into databases, or find alternative databases for you to try.
• We can find contact information so that you can report broken links to databases.
• We can provide contact information for your library's circulation staff or tech support.
• We are not able to access or make changes to your library account.

Why is my library account blocked/why do I have fines?

• We can find information on a library's website about its account/fines policies.
• We can provide contact information for your library's circulation staff.
• We are not able to access or make changes to your library account.

Can you email the full text or PDF of an article to me?

• No, that is illegal by Canadian copyright law.
• However, we can check to see if there is another way that you can access the article.