It is easy to see how AskAway will have indirect benefits for reference and information literacy services across the province. As we learn to help the learners of so many different institutions, we are constantly looking at the websites, subject guides, and policies of other libraries. Sometimes, no doubt, we are saying to ourselves "What a good idea! I should try this at my library"... In the long run, this kind of ad hoc sharing of best practices may turn out to be one of the secret successes AskAway will bring to the province's library services.

AskAway Service provider
(2009)