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AskAway: Post-Secondary Virtual Reference Initiative


AskAway is a provincial post-secondary virtual reference service maintained by BC ELN and its partner libraries. Funding for the post-secondary service has been provided by BCcampus and participating BC post-secondary libraries. Staffing for the service is provided by the participating libraries.

Vision & Mandate

The Post-Secondary Virtual Reference is intended for all learners, educators and researchers at all participating post-secondary institutions in BC. Users will access the service from access points on each participating institution's website. We are open to all questions, but primarily we expect to help learners with course-related research tasks e.g. finding books, journals, articles, etc. to write assignments and term papers. We emphasize teaching users to be self-sufficient researchers. More information about our service guidelines is available in the Service Guidelines, Policies, and Procedures document.

Benefits and Responsibilities for Partner Libraries

AskAway benefits its partner libraries on many levels:

To learn more about benefits and responsibilities, see: http://askaway.org/staff/benefits-and-responsibilities-participating-libraries.

Hours and Scheduling

AskAway provides 67 hours of reference service per week.  Participating libraries contribute over 220 staff hours per week based on the AskAway Library Commitment Model.  Actual hours of service are: Sunday-Thursday: 10am-9pm; Friday-Saturday: 11am-5pm. AskAway closes for the Christmas break and for intersession in April and August. Full schedule details can be found on the AskAway.org Staff Schedule page. 

Contacts and Teams

The coordinator for the post-secondary AskAway is Brandon Weigel. More contact information is available on the AskAway.org Contacts page. Representatives from participating libraries sit on the AskAway Advisory Committee see: http://askaway.org/staff/committee-contacts and the AskAway Local Coordinator List. Information about these groups is available on the VR Teams page.

AskAway Staff Portal